How our in shop (depot) repairs work
M&J Printers can repair both Laserjet, Inkjet and Dotmatrix printers for a flat rate fee of $50.00 for each printer plus parts.
We also offer trade in value towards a refurbished printer if the cost to fix your broken printer is too high. More info below.
Check out some of our commonly done repairs with parts costs below.
What is a flat rate repair?
At M&J Printers we do not charge by the hour like other shops do for in shop (depot) repairs, we want our customers to know how much they will be paying on labor up front.
This flat rate of $50 covers all labor done on the printer.
Your printer(s) are cleaned and tested by a Certified Printer Technician.
How do Trade in's work?
Many times the exact parts needed to fix a printer can not be determined until the printer is inspected. At M&J we offer to diagnose your printer free of charge. Once we know which parts the printer will need you are contacted with the total amount for the repair. If this amount is too high or not cost effective you may then trade the printer in towards one of the same model or a different model. Trade in value's are determined per printer model, if you would like an estimate on how much you can get for your printer Email us or call.
Other Features M&J Printers Depot Repairs:
Diagnoses of your printer problems is always free
Customer pays for shipping of printer(s) both ways.
We have in stock both new and referb parts for laser and
We also have an exchange program to exchange your worn out
laserjet parts, saving you additional money.
We can usually have your printer repaired in 1 to 2 days after receiving.
We offer to pickup printers from your site for depot repair (with NO trip fees within the 40 mile radius) with a minimum of 5 printers per trip. We can pickup 50+ printers (depending on the size and models) in a single trip. Trip fees are $0.35 a mile beyond the 40-mile radius. Drop off available by appointment if you have less than 5 printers, and want to take advantage of our flat rate..
M&J stands behind our parts and labor, so we can offer a
90 day warranty on both.
How our onsite repairs work
Onsite service rates and Service area info:
We also offer onsite service for our customers who can't travel to us or ship to use in the local area.
Our on-site service rate is $60 per hour with a 1-hour minimum charge per call. If (most printers are fixed within the span of an hour, hour and a half)
Our service range is a 40-mile radius (about 1 hour travel). This covers the Lynchburg, Danville, Martinsville, Rocky Mount, AltaVista, and South Boston. (All areas in-between as well) Trip fee is included in the $60 hourly charge if you are in our service area.
Typically we are out to your location next day, if not within 48 hours of when the service call is made
We stock many commonly replaced parts and maintenance kits, for onsite service, if we don't happen to have your part in stock it can be ordered in with in a couple days or even over night if it's an emergency.
All our work (parts and labor) is guaranteed for 90 days.
M&J Printers is proud to have our technicians certified A+ as well as HP